Engineer – Hyderabad, Telangana, India

Job Description

Analyst OMPF (Order Management & Product Fulfillment):

Role Objective

The Analyst – OMPF validates and manages order forms/contracts for Google services.

The role ensures accuracy of requirements from Field Sales Representatives

(FSR)/DSS, facilitates seamless validation, and collaborates with SMEs, QA, DSS, and

sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities

Order & Contract Creation: Validate incoming Order Forms using Google Workspace

tools for completeness, financial alignment, and policy adherence. Use Salesforce

(Vector) to track sales opportunities and oversee CPQ processes for accurate

downstream billing.

Operations & SLA: Utilize Q+ and tracking tools to monitor queue health, maintain data

integrity, resolve discrepancies, and meet strict operational SLAs. Partner with Sales,

Finance, and Credit teams to resolve billing blocks or booking errors.

Renewals & Compliance: Process renewal cases using checklists, update internal

tools, align contracts with commercial/legal frameworks, and perform policy approval

checks.

Collaboration & Quality: Provide stakeholder clarifications, support escalations with

data, follow SOPs, address QA feedback promptly, and minimize repeat errors to

reduce client defects.

Profile & Work Requirements

Profile: Graduate equivalent (Commerce/Finance preferred) with 1–2 years of Google

Workflow experience. Knowledge of SAP, Salesforce, and order/contract/provisioning

management is valuable. Strong communication and analytical skills are required.

Work Requirement: Work from Virtusa Campus, Hyderabad (Work from Office). 24×7

rotational shifts (every 45 days) with shift allowances and partial transport provided by

region (JAPAC: 3:30 AM–12:30 PM, EMEA: 12:30 PM–9:30 PM, NAMER: 7:30

PM–4:30 AM). Requires flexibility for end-of-quarter volume extensions. This

comprehensive overview captures all key parameters.

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